Your subscription
Cancel or manage your subscription
The short version
- Cancel online, any time, from any device. You do not need the add-on, a phone call or a reason.
- No cancellation fee.
- Cancelling stops future charges. Pro stays on until the end of the month or year you have already paid for. After that the account goes back to the free plan (50 ABNs a month). Nothing is deleted.
- Change your mind? Before the period ends you can turn the subscription back on in the same place.
Option 1: cancel or manage online (any device)
Billing is handled by Stripe, our payment provider. Its secure billing page lets you:
- cancel your subscription
- switch between monthly (A$9) and yearly (A$79)
- update your card
- view and download invoices and receipts
- Press the button below. It opens Stripe’s page in this tab.
- Enter the email address you paid with. Stripe emails you a one-time code.
- Enter the code, then choose Cancel subscription (or whichever change you want).
Not sure which email you used? It is the one on your Stripe receipt, usually the Google account you used in Google Sheets. No code arriving after a few minutes? Check spam, then use option 3.
Or get a one-time link by email
Option 2: in Google Sheets on a computer
- Open any spreadsheet in Google Sheets.
- Choose Extensions › ABN Formula › Open sidebar.
- Press Manage billing or cancel (labelled Manage billing in older versions of the add-on), then the link in the dialog. You go straight to the same Stripe billing page, already signed in.
Google Sheets on a phone or tablet does not run add-ons. Use option 1 instead.
Option 3: ask us to cancel
If neither option works, send this form. We act on cancellation requests within 2 business days and reply to the email you give. A request we receive before your renewal date stops that renewal, even if we finish it after the date. Any charge taken after you asked is refunded.
You can also email support@abnformula.com from the address you subscribed with.
Refunds
Cancelling does not automatically refund the period you are in, because Pro keeps working until it ends. Your rights under the Australian Consumer Law are not affected: if the service has a major problem, or is not as described, you can ask for a refund. Choose Refund request in the form above and tell us what happened. See our terms for details.
Deleting your data is separate
Cancelling keeps your free account. To remove your details as well, use Delete my data in the sidebar, or see Support. Stripe keeps payment records it must keep by law.